Shipping policy

Last Updated: September 29, 2026

At Biographey, we aim to ensure that your fragrance reaches you safely and within the estimated delivery timeframe.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may require 1–2 business days for processing and dispatch preparation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, launches, festive periods, or periods of high order volume, processing may take longer.

2. Shipping Across India

Biographey currently ships to serviceable locations across India.

Delivery availability depends on the serviceability of the address provided during checkout.

3. Estimated Delivery

Orders are generally delivered within approximately 3–7 business days after dispatch, depending on the destination and courier service.

Remote locations may require additional time.

Delivery timelines are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Any free-shipping offers will be subject to the eligibility criteria displayed on the website.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through the email address or contact details provided during checkout.

Tracking information may take some time to become active after dispatch.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Severe weather.
Public holidays.
Transportation disruptions.
Courier delays.
Incorrect or incomplete addresses.
Remote-area restrictions.
High order volumes.
Government restrictions.
Other unforeseen circumstances.

We will make reasonable efforts to assist with delayed shipments.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because of an incorrect, incomplete, or unavailable delivery address, additional shipping charges may apply for re-delivery.

Once an order has been dispatched, address changes may not always be possible.

8. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts according to their procedures.

Please ensure that someone is available to receive the package.

If an order is returned after unsuccessful delivery attempts, please contact us for assistance. Additional shipping charges may apply for re-shipping.

9. Damaged or Tampered Packages

If your package appears damaged, opened, leaking, or tampered with upon delivery, please take photographs or videos of the package before opening it where possible.

We will review the issue and provide an appropriate resolution under our applicable policy.

10. Incorrect or Missing Products

If you receive an incorrect or missing product, contact us as soon as possible after delivery.

Please provide your order number and any photographs or videos requested by our support team.

We will review the issue and assist with the appropriate resolution.

11. International Shipping

Unless specifically stated on our website, Biographey currently focuses on shipping within India.

Any future international shipping availability, charges, duties, taxes, and delivery conditions will be communicated separately.

12. Contact

For questions regarding shipping, delivery, tracking, or delayed orders, please contact Biographey through the contact information provided on our website.

Please keep your order number available when contacting us.